I placed an order 5 weeks from the time of writing this review. I've still yet to receive the delivery. You've also not responded to my email highlighting the matter and you have no contact number to get in touch with. Can't help but feel like I've been scammed. Can no longer recommend this product to others
Hello Mohammed
Sorry for hearing about this
It seems the order was missed in error and was assumed to be shipped when it wasn`t. It will be sipatched tommorow and as an apology delivery will be free as well as 10% off the order (this will be refunded back to you )
Jazakm Allah khairan
this is not genuine ithmid it's very grainy not smooth and very shiny true ithmid doesn't have that am so disappointed.
Hi
Sorry for hearing that you are not satisfied with the product
Please note if you are not satisfied with the product, we will be more than happy to refund you ( I would send you an email regadring this )
One of the signs of pure (not applicable if oil or other ingredients are added) genuine natural ithmid kohl is actually the shiny bits you mention; totally blakc or dark kohl (if it is pure) can be an indicator of it not being genuine
Having said that, as ithnid kohl comes from natural rocks which are all indiividually unique it is difficult to generalise and say all ithmid kohl should look like this or else it is not genuine
For the smoothness, as the hijazi kohl you bought is 100% pure with nothing else added it can be feel quite grainy (after all it is a ground rock) when applying for the first time, especially if you apply too much of it (you should only apply a thin film of dust)
Majority of customers do not have any issues with its texture
The Moroccan type with herbs (https://zidrah.com/products/pure-moroccan-ithmid-kohl?variant=54856275493212) which has other ingredients will be the kind of kohl you are describing - it is relatively not grainy and there is no shiny bits (because of the added ingredients)
Fundamentally these issues are subjective to a big degree and what someone finds smooth might be coarse for another and vice versa (some customers really love the Moroccan type with herbs but other who tried it alongside the pure hijzai prefer the other one)
Item was well packaged (no spills/leaks) and arrived on time. I've only used it for a week so it's hard to tell if it works in terms of growing eyelashes or improving eyesight, but so far no irritation upon application and it looks nice :) I would purchase again just knowing it's a pure product and for the sake of following a sunnah.
first time using ithmid, feels very light on the eyes. i love it, will definitely order again when it runs out!